Practice directions

Practice direction 16/15: Applications

As directed by the adjudicator under clause 1 of Schedule 1 of the Motor Vehicle Sales Act 2003.

This practice direction sets out the policy and procedures of the Motor Vehicle Disputes Tribunal (MVDT) about the information that needs to be included with your application.

What we need when you send your application to the Motor Vehicle Disputes Tribunal

Please support your application with the following information:

  • A clearly written and completed Motor Vehicle Disputes Dealer Tribunal application form
  • The name and the address of the motor vehicle trader, also known as the respondent in the application.  If the respondent is a registered company or sole trader, you must provide their complete name.  Check this information by going to the Motor Vehicle Traders Register (external link)
  • A brief summary of your complaint
  • A statement of what outcome you would like
  • If you want to reject the vehicle, a copy of the rejection letter you sent to the trader telling the trader you were rejecting the vehicle, giving the trader your reasons for doing so
  • Proof of purchase – a clear copy of the Vehicle Offer and Sale Agreement and/or the receipt for the vehicle purchase
  • A copy of the Consumer Information Notice (‘window card’) supplied by the trader at the time of purchase
  • Copies of technical reports to identify the vehicle’s fault(s) and written quotes or estimates for the cost of repairs from repairers
  • The Tribunal’s filing fee of $50.00 (cheques should be made out to the Ministry of Justice).

If you cannot supply some of the information above then please write the reason for not being able to.

This practice direction has effect from 16 March 2015.

Practice Direction 1/07: Adjournments

This practice direction sets out the policy and procedures of the Motor Vehicle Disputes Tribunal relating to adjournments of hearings.

The Tribunal has a responsibility to manage applications so that they are brought to a conclusion at the earliest possible opportunity. Bearing this objective in mind, as well as the Tribunal's obligation to give parties a reasonable opportunity to present their case, the following policy will be applied by the Tribunal:

  • Applications will not be fixed for hearing unless the Tribunal is satisfied that they are ready for hearing or arrangements are in place to ensure that each matter will be ready before the hearing date.
  • Matters are fixed for hearing on the basis that the hearing will proceed on the day fixed.
  • An application for an adjournment will not be granted unless there are good reasons to justify the adjournment.
  • The consent of the other party to an adjournment is not of itself a sufficient reason for an adjournment to be granted.
  • An application for an adjournment must be made at the earliest possible opportunity. The application must set out the reasons why an adjournment is necessary and be signed by the purchaser or, in the case of an application for an adjournment from a trader, by the representative of the trader seeking the adjournment. The application must be accompanied by any documents that support the reasons for seeking an adjournment.
  • An application for an adjournment made less than five working days prior to the hearing date will not be granted unless there are extraordinary and compelling reasons for the matter to be adjourned.
  • Where an adjournment is granted, the matter will not be adjourned indefinitely, but will be re-listed as soon as possible.

This practice direction has effect from 1 August 2007.