The Tenancy Tribunal and Tenancy Services deal with disputes about residential tenancies (rented homes including boarding houses) and unit title disputes. The tribunal holds hearings to settle the disputes.
Before coming to the tribunal, you can try to settle your dispute through mediation. The mediation is run by Tenancy Services, which is part of the Ministry of Business, Innovation and Employment (MBIE).
Tribunal hearings are informal. The tribunal makes decisions about each dispute based on the general principles of the law and the merits and justice of the case. It doesn’t have to follow strict legal technicalities.
Hearings are run by adjudicators
Hearings are heard by unbiased and independent tenancy adjudicators. Most adjudicators are lawyers. They’re appointed by the Governor-General on the advice of the Ministers of Justice and Housing.