Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
The communication assistance quality framework [PDF, 3.6 MB] describes who can provide communication assistance, how it should be delivered and how the Ministry will support ongoing quality improvement for the service.
It is a resource for all those involved in using communication assistance including judges, lawyers, police, and other justice sector professionals.
The quality framework supports consistent use of the service throughout the country and sets expectations of all court-appointed communication assistants, including: