Quality assurance framework

Legal aid clients can expect to receive a high standard of service from their lawyer. A quality assurance framework for legal aid ensures that:

• the service provided to legal aid clients is consistent across the whole country
• everyone can have confidence in the quality of services provided by legal aid lawyers.

Find detailed information about the legal aid quality assurance framework and its operation in legal aid:

• become a legal aid lawyer
• practice standards
• audits
• complaints
• performance review

This page was last updated: 16th May 2023