Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
We’ll write to you to let you know that we have received your claim.
An independent assessor will consider your claim.
The case manager handling your claim will send the assessor a summary of what you are claiming. The assessor may ask the case manager to get more information or proof from you about your claim.
The assessor will read your claim along with any documents or evidence you provided to support it. They’ll advise the Secretary for Justice whether to accept your claim. The Secretary decides whether the assessor’s advice is accepted.
The assessor may take into account any reparation ordered by the court or insurance payout you’ve received. The assessor does not need to wait for any court case to take place before making a recommendation about your claim.
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