Complaint / Committee declined to take further action on complaints / property sale / fee complaint / estimate / email not seen / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 5.11 / rule 7 / rule 11 / rule 11.3 / working day / lawyer passed away / HELD / issues of liability and compensation for the courts / firm should have ceased acting / lawyer unable to answer complaints / Committee’s decision confirmed / section 211(1)(a)