Complaint / Committee declined to take further action on complaint / arbitration clause dispute / complaint lawyer failed to act competently / fee complaint / Arbitration Act 1996, section 11 / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 3 / rule 9 / rule 9.1 / whether lawyer’s fees for copying files were unreasonable / HELD / lawyer acted competently / fees charged for copying files unreasonable / unsatisfactory conduct / Committee’s decision modified / section 211(1)(a)