Pole v Tangilanu [2015] NZIACDT 14 (03 March 2015) [pdf, 120 KB]
...failure to deliver services at an acceptable standard. They relate $2,000 of the claim to compensation in the nature of general damages for the harm caused to them. [6.3] A financial penalty. [6.4] An order preventing Ms Tangilanu from applying for a licence for two years. Ms Tangilanu [7] Ms Tangilanu did not provide submissions on sanctions. Discussion Absence of significant mitigating factors [8] There is little or no mitigation for this or any of the complaints Ms Tangilanu...