Scam texts and emails relating to fines continue to circulate. We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
The changes are part of the Ministry’s response to Te Korowai Ture-ā-Whānau: the final report of the Independent Panel examining the 2014 family justice reforms. The report recommended the Ministry create quality, accessible information to help participants make informed decisions about Care of Children matters.
The changes were informed by extensive user testing to ensure the webpages are fit for purpose, inclusive, and reflect the diversity and needs of Family Court participants.
More than 120 people from the community provided feedback and lived experience to help shape the new webpages and resources.
What’s next? We are now working on developing new resources for tamariki and rangatahi. This includes providing resources to help them better understand the care of children process, their rights to participate in this process, and where to go for help.