Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
From 6 June 2015, all repossession agents must be licensed and all repossession employees must have a certificate of approval (COA).
Repossession agents or employees who don’t have a licence or certificate and repossess consumer goods (or claim they have the right to do so) could be fined up to $40,000.