Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
When your application letter containing your complaint or appeal is received, the tribunal considers it.
People involved in appeals (the parties) may be required to file additional information
Hearing a complaint
What decisions the tribunal could make
If a complaint or appeal is upheld against an immigration adviser, the Immigration Advisers Complaints & Disciplinary Tribunal can:
caution or censure the adviser
require the adviser to undertake training
suspend their licence
cancel their licence
make an order to prevent the adviser from reapplying for a licence for up to 2 years or until certain conditions are met
pay a penalty up to $10,000
pay costs
repay fees or expenses to the person who complained or other person
pay compensation to the person who complained or other person.
Hearing an appeal
What decisions the tribunal could make
After considering an appeal, the Immigration Advisers Complaints & Disciplinary Tribunal can:
reject the appeal
determine that the decision of the Registrar was incorrect but nevertheless reject the complaint upon another ground
determine that it should hear the complaint, and direct the Registrar to prepare the complaint for filing with the tribunal
determine that the Registrar should ask the person who complained to consider whether or not the matter could be best settled using the immigration adviser's own complaints procedure.