Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
The insurer should provide enough information to fully inform you and the Tribunal of their case. They should include all documents they’ll use to support their case, such as:
A copy of the insurer’s response, including all supporting documents, must be sent to both you and the Tribunal at the same time.