[2013] NZEmpC 155 Clark v Idea Services Ltd [pdf, 270 KB]
...considered. I will refer to the names of the complainants by alphabetical letters to preserve their anonymity and, more importantly, the anonymity of the service users affected by the complaints. [23] The first complaint was received from S (a parent of a service user) on 13 March 2009. This concerned what S considered was an inadequate response from a CSM about an issue of S’s daughter’s bank account. S then made reference to a previous complaint that S had made about the s...