MX v X Ltd [2023] NZDT 251 (28 April 2023) [pdf, 241 KB]
...cost. MX has not accepted this offer as she claims she has lost faith. 11. The Consumer Guarantees Act contains rights and obligations for both parties. MX’s obligation was to give Dr T an opportunity to carry out remedial work. As MX has not permitted Dr T to do that work, I find she is not entitled to recover costs of alternative treatment or obtain a refund as requested. Did MX receive the service for which she paid? Does this entitle MX to a full refund? 12. MX believes...