2023 NZPSPLA 060 [pdf, 120 KB]
...Authority. This training should be a minimum of a half a day in length and cover at the minimum, de-escalation training. Should they fail to do so, that failure will be taken into account in any further application they make to renew their company licence or if they face any further complaint. 5. Mr and/or Ms Filoa is to attend business management training which includes training on managing staff and complaints against them within 12 months of this decision. Should they fail to do s...