Community Law Centre client survey – report on findings [pdf, 926 KB]
...example, it may be difficult to obtain consent from clients who are negatively disposed towards the CLC). o Contact details may not be accurate. Due to the manual data entry approach (phoning clients and then using paper forms to record the details) human error is likely to have caused incorrect recording of contact details. Furthermore, some contact details may have become out-of-date Page 9 ‹#› between obtaining consent through the ‘opt in’ and a Colmar Brunton...