[2020] NZREADT 31 – Turoa v Real Estate Agents Authority (30 July 2020) [pdf, 289 KB]
...expected to be with a licensee all the time during every transaction, and that licensees can make mistakes even when well supported and well supervised. The Tribunal has recognised that good management systems may be in place but nevertheless human errors will occur. For example, in Hutt City, the Tribunal emphasised that an agency must have adequate systems in place, but is not responsible if an agent goes “rogue” and deviates from those systems. 5.11 In Vining Realty G...