MI & ZM v B Ltd [2024] NZDT 435 (12 June 2024) [pdf, 195 KB]
...reasonable care and skill? • What remedy is available to the applicants? CI0301_CIV_DCDT_Order Page 2 of 4 Did B Ltd manage its credit/refund and booking processes with reasonable care and skill? 6. As the contract was formed in [Country], and because the Montreal Convention does not cover this aspect of an airline’s dealings with its customers, the Consumer Guarantees Act 1993 (‘CGA’) applies. 7. ZM also referenced the Fair Trading Act, but as the...