DX v VC Ltd [2016] NZDT 938 (27 January 2017) [pdf, 140 KB]
...remedy, but that they had not done so because they believed that they were not legally obliged to. He said that in any event they did offer to repair the couch in November 2015. [18] DX has given VC Ltd at least one chance to remedy via her email request to the customer service centre. That alone is enough. However I am satisfied that she also went into the A Town store to speak to the staff there after the first slat broke, because it is probable for that to have happened. On bot...