NT v J Ltd [2023] NZDT 489 (26 September 2023) [pdf, 183 KB]
...require a meal, and a warmer top, while waiting in [Town 2] for the next bus, and given the delay to rest at the backpacker, rather than at the bus station; and c. I also accept that her stress was aggravated by the 4 month delay in responding to her formal complaint. 10. I accept that the company has paid $170.00 in good will, but I do not accept the company’s position is that it has effectively provided $241.00 in compensation, being the replacement bus trip valued at $79.00 pro...