ON v M Ltd [2025] NZDT 138 (3 March 2025) [pdf, 190 KB]
...November 2023. By 29 December 2023, ON noticed threads starting to come out in different areas of the couch. She emailed M Ltd of her concerns. However, she said that she did not receive a response from M Ltd until May 2024. M Ltd sent ON a claim form which she filled out. M Ltd advised ON that the issue was with the material so it should be investigated by the manufacturers of the material. In June 2024, a representative from X Ltd visited ON’s home to inspect the couch. On 2 September...