[2024] NZIACDT 28 - EM v Ma (4 December 2024) [pdf, 214 KB]
...with her client. During the course of advising the complainant, preparing and filing the visa application, there was at most one telephone call between them. It is a fundamental obligation of advisers that they personally engage with the visa applicant. This is an important aspect of the licensing regime’s protection of consumers. A licensed adviser not only has the knowledge and experience to properly assist clients, but is the only person bound by a code of standards. An ad...