AR v ZE LCRO 83/2012 (6 May 2016) [pdf, 109 KB]
...that a complaint is dealt with promptly and fairly”. [20] In her response to the complaint Ms ZE advises that Mr AR “came into our office shouting and yelling how bad [the firm’s] service was”.4 [21] The preface to the Conduct and Client Care Rules states “Whatever legal services your lawyer is providing, he or she must … let you know how to make a complaint and deal with any complaint promptly and fairly”. She says she apologised for the error and explained why the fee...