LCRO 189/2015 ZA v YB [pdf, 262 KB]
...(a) through Ms ZA, he engaged the firm to act for him and the vendor to advise on the validity of the agreement; and (b) despite having engaged the firm Ms ZA failed to provide him with a letter of engagement, terms of engagement, and client care information. [9] In support of his complaint he provided a detailed chronology and description of the interactions between him and Ms ZA for the period from 23 June 2014 to 1 September 2014. He states that he had two meetings with Ms Z...