INZ (Calder) v Ahmed [2019] NZIACDT 18 (2 April 2019) [pdf, 225 KB]
...applications involved a lot of clerical work. The staff did educate the clients in letters containing immigration advice, but they specifically 7 mentioned that the advice was provided by the licensed adviser. There might have been some careless instances in a few messages but these were all inadvertent. Mr Ahmed sent with his letter a table identifying the various steps in a residence process, stating whether it was performed by an employee or the adviser and therefore cate...