NL v Joseph [2020] NZIACDT 6 (31 January 2020) [pdf, 125 KB]
...containing the mandatory items specified in the Code. The agreement sets out such critical matters as the services to be performed and the fees. It also provides notification to the client of the professional Code and the complaints process. It protects not just the client, but the adviser as well. [53] I uphold the fourth head of complaint. Mr Joseph is in breach of cl 18(a) of the Code. (5) Failing to maintain copies of all written communications between himself, the compl...