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1. [2019] NZREADT 37 - Tafilipepe - penalty [pdf, 280 KB]

   ...the industry into disrepute was a highly aggravating factor. [17] With respect to the finding of misconduct (reckless contravention of r 9.6) on the 416 charge, Mr Hodge submitted that the purpose of r 9.6 is to ensure that vendor clients are protected by an agency agreement from the outset, and Ms Tafilipepe’s conduct deprived the vendors concerned of this protection. He submitted that the fact that Ms Tafilipepe continued to market properties to persons on her “as is” list,...

2. [2020] NZIACDT 46 - ZG v Parker (19 October 2020) [pdf, 357 KB]

   ...breached the Code in the following respects: (1) relied on unlicensed persons to communicate with the complainant and enabled the provision of unlicensed advice, thereby conducting his work in an unprofessional manner and failing to exercise due care and diligence, in breach of cl 1; (2) failed to personally communicate with the complainant and obtain her lawful instructions regarding the submission of the EOI, in breach of cl 2(e); (3) enabled the provision of immigration advice...

3. [2023] NZIACDT 13 - OT v Ramos (24 April 2023) [pdf, 174 KB]

   ...Complaint filed in the Tribunal [32] The Registrar filed a statement of complaint (19 December 2022) in the Tribunal alleging against Ms Ramos: Negligence, or alternatively breaches of the specified clauses of the Code – (1) Failed to exercise due care in ensuring the residence application was lodged as instructed, in breach of cl 1. (2) Failed to exercise due care and diligence by not recognising that being unwell may impact the services provided to the complainant, in breach...

4. Geldenhuys v C Yap [2013] NZIACDT 27 (12 April 2013) [pdf, 207 KB]

   ...migration on the basis of the original advice. She said she had discussed the fees she was being charged with other people and had the impression she was being overcharged. [23] On 9 May 2011 Ms Susan Atherton, who Oceania describes as a “Client Care and Compliance Officer”, said: When a client begins with us they pay a sign on fee. You had paid us NZ$1,950. It is our practice to apply 50% of the value of the sign on fee as a complimentary credit to the opening invoice and to th...

5. Bevan v Peakman - Succession to Kathleen Paikea and Hemi Wharepaikea [2024] Chief Judge's MB 212 (2024 CJ 212) [pdf, 360 KB]

   ...mother, Audrey, is their daughter. When I was left by my mother (parents) as a baby, I was taken in by my grandparents and raised as their own in Ngaruawahia (parents in Mangakino). James and Kath assumed responsibility for me, I never left their care. All decisions about my upbringing were made by my grandparents without consulting my mother. I grew up knowing all my needs were met by them and therefore unchallenged. This point was further distinguishable when my mother and...

6. BU v DG LCRO 276 / 2011 (17 September 2013) [pdf, 102 KB]

   ...Background [11] The complaint by BU arises from two letters sent by DG in which BU says DG’s “threatening, discourteous, disrespectful and arrogant behaviour”1 constitutes breaches of Rules 2.3, 2.4, 2.7 and 10.12 of the Conduct and Client Care Rules (RCCC). While BU is affronted by the tone and content of DG’s correspondence, my view is that although the tone of the correspondence is robust, and in parts unnecessarily provocative, it does not reach the threshold for an ad...

7. BG & BG v Hakaoro [2013] NZIACDT 63 (19 September 2013) [pdf, 157 KB]

   ...of the written engagement and all significant matters relating to it (Clause 1.5), [53.2] Attending to disclosure obligations including explaining the obligations in the Code of Conduct (Clauses 1.4, 7, 8 and 9), and [53.3] Carrying out with due care, diligence, respect and professionalism lawful informed instructions of clients, which will involve looking at all material issues arising in relation to prospective immigration (Clause 1.1(b)). [54] Furthermore, Clause 3 of the Code of C...

8. [2021] NZACC 104 - A v ACC (16 July 2021) [pdf, 309 KB]

   ...submits payment can be made under s 82. [29] The key aspects of social rehabilitation listed in s 81(1) of the Act are: (1) In this section, key aspect of social rehabilitation means any of the following (a) aids and appliances: (b) attendant care: (c) child care: (d) education support: (e) home help: (f) modifications to the home: (g) training for independence: (h) transport for independence. [30] Section 82 then provides ACC with a discretion to provi...

9. [2025] NZIACDT 14 - INZ v Ma (19 February 2025) [pdf, 248 KB]

   ...investigation of a close family member). Ms Ma produced certain documents in support, including medical evidence. [17] Ms Ma offered a sincere apology for her wrongdoing in not checking directly with the client. If she was able to carry on with her career in order to take responsibility for her family, she would do it a lot better. She had studied eight years ago and this was the first year involving a health issue, toddlers and a criminal investigation. Ms Ma said she had not...

10. LCRO 135/2024 FA v TK and GY (25 March 2025) [pdf, 184 KB]

    ...(PPSR) searches relating to a purchase of livestock by one of the other sisters. [27] The applicant made a complaint initially to the firm, stating that its “erratic advice and behaviour in handling matters” was inconsistent with its client care and service information, that the firm had failed to give clear information and advice and had failed to protect the sister’s privacy and appropriate confidentiality. [28] This complaint was considered by a different principal of the f...