Proposed amended Audit Terms of Reference v2 [pdf, 810 KB]
...outlining expectations; investigate complaints, trends or particular conduct of providers; identify concerns in a timely manner and monitor conduct of providers so that remedial action can be taken or action can be taken to prevent breaches and protect the needs of legal aid clients; and to assess practise standards and trends for providers generally. Quality and Value Audit Terms of Reference Version 4.0 June 2017 6 SECTION 2 | Method 2.1| The audit progra...