LCRO 252/2016 MY on behalf of BAT Ltd (12 March 2019) [pdf, 250 KB]
...summarised his complaints in his letter of complaint as being: Failing to brief us as to how the service will be provided and fees charged; Over charging / incurring unnecessary costs on us; Professional negligence; Incompetence; Failing to protect our interest as his client; Failing to let us know how to make a complaint and deal with any complaint promptly and fairly; Failing to follow our instructions; Failing to act in our best interest and Lack of Duty of Care The Standa...