LA Terms of Reference - quality and value audits [pdf, 531 KB]
...initial findings. The auditor may also conduct additional interviews with the clients or survey them for their feedback. Engagement with clients should only be undertaken if the client’s view is likely to add value to the overall audit finding. Care should be taken to avoid risk of causing the client anxiety. The auditor should check with the provider that it is appropriate for them to contact specific clients before contacting them. The purpose of interviews with clients are to e...