LCRO 149/2023 HV v BQ (29 April 2024) [pdf, 136 KB]
...not warranted. [3] The unsatisfactory conduct finding I have already made was a cumulative one but I would have made it just for the breach of r 3.4(a). The requirement to explain the basis on which fees will be charged is an important consumer protection measure. [4] Where there is either a fee agreement or a unilateral commitment to charge fees by reference to a formula, it is even more important that an explanation be given and in a manner that complies with r 1.6 of the Rules....