Audit summary report [pdf, 609 KB]
...the whole the provider was competent and efficient and providing good service and value for money. Some results were good. Poor and very poor results For most audits rated poor, specific obligations to clients weren’t met. For example, client care information wasn’t sent. On some very poor files, the lack of documentary evidence made it impossible for the auditor to determine the outcome for the client. However, in some audits with poor results, good outcomes were sometimes obtained...