Audit Summary Report 2016-2017 [pdf, 433 KB]
...provided. Client communication is a similar area of difference between high and low rated files. Auditors expected reporting to the client to be completed after each event, and copies of signed instructions to be kept on file. For criminal files, appeal opportunities were expected in final reporting letters. While there are times where it is inappropriate to contain this information in writing, auditors were concerned that they were often required to guess if any communication had occur...