IEAA - 2013 annual report [pdf, 45 KB]
...a reason why complaints are often initially referred back to the tertiary provider for further adjudication and are rarely returned to the IEAA at a later date. Students fail to appreciate and distinguish the different requirements imposed in Universities and Polytechs which set their own complaints procedure, State Primary and Secondary Institutions which are government funded and are subject to statutory provisions for their complaints procedure, and the separate statutory prov...