BSA 21 day text Final report [pdf, 893 KB]
Text-message reminders to increase timely fine payments APPLYING BEHAVIOURAL SCIENCE TO FINE COLLECTIONS THROUGH TIMELY REMINDERS ISBN 978-0-478-32484-6 T I M E L Y T E X T M E S S A G E R E M I N D E R S 2 Contents Executive summary 3 Introduction — how text messages influence behaviour 5 Intervention — what we did 8 Message design 8 Trial sample 9 Trial design 11 Results — what we found 13 Overall findings 13 Findings about different grou