Legal Aid Audit Report 2017-2018 [pdf, 367 KB]
...reporting letters and communications to be tailored to the needs of individual clients. “There are no reporting letters to the client as to the state of the proceedings, strengths and weaknesses of the case, advice as to the discounts for early guilty pleas, court attendance [records], or a final reporting letter addressing the sentence imposed and appeal rights.” “There were very few reporting letters to clients and no client care information on the files.” Poor and very poo...