[2014] NZEmpC 188 The Warehouse Ltd v Harris [pdf, 501 KB]
...clearly irate customers whose mood had gone beyond irrationality and invective and had manifested itself in racial prejudice and hurtful gratuitous insult, not only about Ms Harris but about other staff and the management of the Kaikohe store. [101] A fair and reasonable employer could have both placated and assured the complaining customers and yet still have ensured the appearance of impartiality and open-mindedness required of it in determining whether Ms Harris was guilty of s...