0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
At sentencing, a judge can order an offender to pay someone money if they have suffered emotional harm, or had property lost or damaged as a result of a crime.
The judge decides how much reparation to order. They will consider how much damage, loss or cost the person has suffered because of the offending, as well as the offender’s ability to pay.
The court collects reparation and sends these payments to victims of crime by direct credit, whether you live in New Zealand or overseas.
Information about the reparation process from when the judge orders it to when you get payments. You can learn what may be causing small payments and what you can do if you are unhappy with your reparation.
Information for people who owe reparation about making reparation payments, consequences for failing to pay, and appealing reparation.
To find out if you are owed reparation, you can call us on 0800 909 909 or complete the online form.
There are a range of other government and community services available for people affected by crime.
Find out more on the Victims Information website(external link)
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