Our Contact Centre will be closed from 5pm on 24 December 2024, reopening at 8am on 3 January 2025. National Office (Aitken Street, Wellington) reception will be closed from 5pm on Friday 20 December, reopening at 8am on Monday 6 January 2025. For more information, see Court and Tribunal hours
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The services on this page offer free helplines that provide support, information, and referrals to local services for you or someone you know who is experiencing family violence. Different services are available to meet cultural needs.
In an emergency, you don’t need permission from the person being hurt to call the police.
If you need to leave this website quickly, use the quick exit button at the bottom of the screen.
You can also find information about family violence specialist services on our help page.
If you're deaf, hard of hearing, or speech impaired you can call these services using the NZ Relay service(external link).
Women’s Refuge offer services for women and their children experiencing family violence. They’re available 24/7.
The Women's Refuge Shielded Site at the bottom of this page provides a private portal that has ideas for you to consider if you plan on leaving a relationship. It also provides a safe way to contact Women’s Refuge through live chat.
Women’s Refuge website(external link)
Freephone 0800 733 843(external link)
The Family Violence Info Line is better known as Are you OK. Their website has a list of family violence services and how to contact them. They offer support 7 days a week from 9am – 11pm. You can also download their Bright Sky app to find support and information.
Family Violence Info Line (Are you OK(external link))
Freephone 0800 456 450(external link)
Download the Bright Sky app https://www.areyouok.org.nz/support-available/bright-sky/(external link)
This website is for people using violence who are looking to change their behaviour, and the people supporting them to do so. Learn how to take steps towards a safer future for you and your whānau.
In Your Hands website(external link) - it has a 24/7 web chat service if you want to speak with a trained counsellor.
Freephone 0800 456 450
Shine offers 24/7 support:
Their website offers an online chat function and information about planning for safety and wellbeing.
Freephone 0508 744 633(external link)
Safe to talk provide confidential support from trained specialists to anyone who has experienced sexual harm. If you’re unsure whether you have experienced sexual harm, you can talk to them about it. They’re available 24/7.
Their website also offers an online chat function.
Safe to talk website(external link)
Freephone 0800 044 334(external link)
Text 4334(external link)
The Police are available 24/7 if you or someone you know is in immediate danger. In an emergency, you don’t need permission from the person being harmed to call the Police.
Freephone 111(external link)
If you’re deaf, hard of hearing, or speech impaired you can use 111 TXT to contact the Police in an emergency.
111 TXT for hearing and speech difficulties — New Zealand Police(external link)
The Police are also available for non-urgent enquiries. Concerned partners or whānau members can ask the Police if a person has a history of family violence. This information is available through the Family Violence Information Disclosure Scheme.
Freephone 105(external link)
Family Violence Information Disclosure Scheme(external link)
The Victims Assistance Scheme is for victims of a very serious violent, sexual, or fatal crime. Under this scheme, you may be able to have some of your costs covered that relate to the crime, the justice process, and your recovery.
It may be helpful to talk to a lawyer when you’re applying for a Protection Order or a Parenting Order. A lawyer can help you apply for court orders and they may also represent you in court.