Our Customer Charter
The Ministry of Justice’s purpose is to deliver people-centred services to provide access to justice for all. How we do this includes the commitment of our people to provide great service to the public every day.
Our Customer Charter is a public declaration of this commitment. It is our statement explaining what our customers can expect when they interact with us – whether that be in person at one of our sites, by phone or email, or on our website.
Print and accessible version: Customer Charter [PDF, 2.8 MB]
Our RISE values – respect, integrity, service and excellence – define how we treat each other within the Ministry, so it made sense to use these values to define how we treat our customers.
Te reo Māori pronunciation
Our Customer Charter is also available in te reo Māori:
Our Customer Charter in Te reo Māori [MP3, 1.9 MB]
Customer Charter video
The Ministry of Justice has more than 4,000 people working in around 100 locations around the country delivering justice services. Below is a link to a video from our people explaining what providing good customer service means to them.
Where to go for assistance
If you'd like to ask a question, give us feedback or make a non-judicial complaint, please contact us.
Please note that our people can't give legal advice. For legal advice, you should contact a lawyer or Community Law Centre.
This page was last updated: